Refund Policy

At fortLegacy, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.

Service Limitations and Charges

Each case we handle is distinct, so we cannot guarantee a full resolution within the expected timeframe and cost estimate.

If your situation requires prolonged assistance, additional help must be aquired. Sometimes, addressing specific cases can demand multiple consultations, potentially extending over six weeks. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.

One-off Meetings

The first session is $149, with follow-up sessions at $99 for 50 minutes or $49.99 for 25 minutes.

Important: This is a non-refundable service with no guarantees. Each session is capped at 50 minutes, and our experts will address your concerns as efficiently as possible.

For additional help after your session, you can schedule another appointment or consider ordering a full package. Individual scheduling links will be sent after the initial meeting.

Unused time

Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on unused time. This is due to our experts dedicating that entire time block solely to your needs, often foregoing other opportunities or tasks.

Cancellation & Rescheduling

If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our team of professionals reserve a complete hour for your appointment. In the event of a no-show or last-minute cancellation, our team must still be compensated for their time. Additionally, please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded. 

Missed Sessions

You can make a fresh booking if you miss a scheduled session but still require our expertise. In such cases, we extend a 50% refund on the previously missed session upon booking a new one.

Refund

To request a full or partial refund please contact help@fortlegacy.com. We are committed to addressing your concerns and will respond within 24 business hours.

We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.